Enviamos desde Ciudad de México a todo México. Trabajamos en series pequeñas y stock limitado; algunas referencias pueden agotarse y su reposición depende de materia prima y calendario de taller.
Preparation times (not including transit): in-stock pieces, 2–4 business days; oils and curated sets, 3–5 business days. Launches and peak seasons may add 1–3 processing days.
México: el tránsito estándar estimado, después de la preparación, es de 2–5 días hábiles. Envío gratis a partir de $3,000 MXN. Pedidos de alto valor pueden requerir firma al entregar.
Tracking: when your order ships, we send the tracking number; the first movement may take 24–48 hours to appear.
Packaging: we use reinforced protective packaging and, whenever possible, recyclable or reusable materials.
Addresses and delivery: make sure your address is complete. Changes are free before an order ships; once it is in transit, the carrier may charge a redirect fee. Remote areas may require extra time or delivery to a pickup point. We do not ship high-value or regulated goods to PO boxes.
Split orders: if your order combines products with different availability, we may split the shipment at no extra cost when Mukani chooses to do so.
Loss and damage: if your package arrives damaged, report it within 48 hours with photos. If the carrier marks it “delivered” and you did not receive it, open a case within 24–72 hours; we will support the claim. Mukani is not responsible for theft after delivery.
Holidays and events beyond our control: holidays, weather, or carrier issues may extend delivery times.
Contacto: [email protected] (incluye tu número de pedido).